(I’ve maintained escaped quotes from the email, because I think this is funny)

Dear Nicholas Avenell,

Many thanks for using our website for your customer service query. We are currently replying to all queries within 2 business days, please bear with us while we process your query.

A new eNote, number 1081442, has been raised, which reads:

Citylink have been foiled by a gate with an intercom on the pillar.

They’ve tried to deliver this three times in four days, each time have “left a card”, which I’ve never recieved. Collecting from their depot will take five hours I don’t have.

Since delivering things to my office means I have to lug it home manually on the bus, I can no longer order anything of any great size from you until you stop using Citylink, or at least provide a paid option to use someone else instead.

I’ve lived in places with a good Citylink service. I’ve had a good service from you for the last eight and half years, but your continued use of Citylink without another option is now a major factor against you. I was relying on the delivery of the hard drive over the weekend, and ended up having to spend 33% more for the same model at somewhere within walking distance.

You’ll be receiving the order contents back as soon as Citylink stop holding it for a collection I’ll never make.

You can view this eNote via our website here :
http://www.ebuyer.com/customer/enotes2/index.html?action=[REDACTED]

Regards,
eBuyer.com