Looking at these, they actually apply to any company I deal with. Hey ho.
Answering an email by phone
My primary method for communicating is by email. If I send an email, I have a trace of when I last spoke to you and about what. I realise most people work differently, and treat phone calls as a “human contact” and feel better about it, but I like traceability and email. Plus, my flat has bad mobile reception. I do not want to have to start using a full multimedia CRM solution to keep track of which recruiters I’m dealing with, but it’s getting that way. Although even that is fouled up by the use of…
When cold-calling clients I realise it might be a benefit if they can’t tell who you are and blacklist you before they pick up, but if you’re calling a client who is going to need to call you back at some point, it’s on the outside edge of unhelpful. Especially if you’re…
Not leaving a message
I use Hullomail instead of O2’s voice mail service. This means that when you phone me, I get a notification by SMS and an email “from” the email address associated with that phone number (assuming you’re not falling foul of the above) with your message as an MP3 attachment. I can then listen to it in the most effecting method for my current circumstances. Unless, of course, you don’t leave a message, in which case I have to guess and phone you back. If it’s an unknown number, I can’t, and if I don’t recognise the number then I probably won’t. Please leave a message after the tone?
(I realise some people don’t like voice mail services. I have a lot of sympathy for them when they’re my friends).
Getting My Name Wrong
When I introduced myself as Nicholas, and when you asked if it was “Nick or Nicholas” and I said “Nicholas” this was a hint. When I corrected you, this was a hint. This is a trivial annoyance, but with re-enforcement it makes me want to never talk to you again.